Product Q&A

Can we pause a prescription instead of cancelling?
Reply from Waldo Daily Contact Lenses
Yes, you can pause your account if you wanted to, this can be done through your account. We are more than happy to help at hello@hiwaldo.com if you needed any help.
I have astigmatism do you have contacts for me?
Reply from Waldo Daily Contact Lenses
Waldo lenses only correct spherical prescriptions at the moment but as we continue to grow, we will be expanding our range of lenses. Your details can be added here https://try.hiwaldo.com/toric-multifocal and we will let you know as soon as we do stock toric lenses.
Do you accept insurance?
Reply from Waldo Daily Contact Lenses
Currently, we do not accept insurance, but you are able to claim back from insurance using your receipt from your account.
Hi I am an active client, I am pleased with the product and I am interested in color contacts as well. Do you happen to Know when you be offering that option?
Reply from Waldo Daily Contact Lenses
Thank you, we are so happy to hear you are a part of the Waldo community. We may offer coloured contact lenses in the future but currently, we are working on other products.
Are these good for flat eyes? Will the contacts stay in place?
Reply from Waldo Daily Contact Lenses
This is hard to answer as everyone's eyes are different. Waldo lenses have a steep curve so they may not be very mobile if you have flat eyes, but as the lenses are thin they may be ok. The best way would be to take up the free trial and see how they work for your eyes.
Can i order color contacts
Reply from Waldo Daily Contact Lenses
Waldo lenses only supply clear contact lenses at present, we may look into coloured lenses in the future.
How long does it take to get you're contacts in the mail. I ordered them on the 5th of may 2020.
Reply from Waldo Daily Contact Lenses
Waldo lenses should arrive in 2-3 days although due to the current Pandemic there has been a delay in some areas. We are always more than happy to help at hello@hiWaldo.com to give you an update.
Do you offer bifocal lenses?
Reply from Waldo Daily Contact Lenses
Waldo lenses only correct spherical prescriptions at the moment but as we continue to grow, we will be expanding our range of lenses. Your details can be added here https://try.hiwaldo.com/toric-multifocal and we will let you know as soon as we do stock multifocal lenses.
Astigmatism?
Reply from Waldo Daily Contact Lenses
Waldo lenses only correct spherical prescriptions at the moment but as we continue to grow, we will be expanding our range of lenses. Your details can be added here https://try.hiwaldo.com/toric-multifocal and we will let you know as soon as we do stock toric lenses.
My eyes are 2 different strengths, can I get 2 different strengths for left and right eye thanks.
Reply from Waldo Daily Contact Lenses
When signing up for Waldo, the prescription needed for each eye is chosen separately for Right and Left so the correct prescription can be chosen.
Payment plans available
Reply from Waldo Daily Contact Lenses
Waldo is a monthly subscription that can be tailored to your needs. We also have quarterly and bi-annual options.
How do you know what size we need I ordered Hubble and they were to big
Reply from Waldo Daily Contact Lenses
Waldo lenses have a base curve of 8.5 which is a standard fitting that fits most people. Take up the free trial to see is Waldo lenses work for you.
Do they come in different colors
Reply from Waldo Daily Contact Lenses
Waldo lenses are clear, we do not currently stock coloured lenses. As we continue to grow we may stock coloured lenses in the future.
I put in the wrong prescription. I put +3.75 but it's supposed to be -3.75. what do I do?
Reply from Waldo Daily Contact Lenses
Simply log into your account and amend your prescription. We are always more than happy to help at hello@hiwaldo.com
Do you carry toric lenses
Reply from Waldo Daily Contact Lenses
Waldo lenses only correct spherical prescriptions at the moment but as we continue to grow, we will be expanding our range of lenses. Your details can be added here https://try.hiwaldo.com/toric-multifocal and we will let you know as soon as we do stock toric lenses.
I just have one question will the cost stay the save of 20 a box?
Reply from Waldo Daily Contact Lenses
Waldo lenses are packaged with 30 lenses in each box. Although it is cheaper if you have chosen the Quarterly or Bi-Annual delivery options.
Cancel this subscription please.
Reply from Waldo Daily Contact Lenses
You would need to get in touch with us. If you are calling from USA: +1-888-297-1269 Hours (Eastern Time): Mon-Fri 3am-5pm, Sat 8am-4pm, closed Sundays. Or calling from UK/Europe: +44 20 3627 5833 Hours (UK local time): Mon-Fri 8am-10pm, Sat 1pm-9pm, closed Sundays.
I would like to order just one box of lenses. Just the ones for my right eye. Us this possible?
Reply from Waldo Daily Contact Lenses
Yes, simply adjust in your account to what you need. We are more than happy to help at hello@hiwaldo.com
Is there any preservative in your contact lenses or added to the liquid they sit in?
Reply from Waldo Daily Contact Lenses
No, there are no preservatives, the saline is enough to preserve the lenses as well as the vacuum seal.
Do you have colored contacts?
Reply from Waldo Daily Contact Lenses
Waldo only has clear prescription lenses at the moment. Coloured lenses may be something we may stock in the future, but not at the moment.
Do you not make +7.00
Reply from Waldo Daily Contact Lenses
Waldo lenses currently only go up to +4.00
When Will my order be approved and shipped out ??
Reply from Waldo Daily Contact Lenses
As soon as your doctor has approved your prescription, your order would be shipped out on the same day.
How do you know when your prescription has been authorized by your doctor?
Reply from Waldo Daily Contact Lenses
When your Doctor has authorized your prescription you will receive a notification via email, also if they haven't.
Do you carry extended wear lenses
Reply from Waldo Daily Contact Lenses
Waldo lenses only sell daily disposable lenses, as they are the healthiest option for the eyes.
Do you have multi focal lenses?
Reply from Waldo Daily Contact Lenses
Waldo lenses only correct spherical prescriptions at the moment but as we continue to grow, we will be expanding our range of lenses. Your details can be added here https://try.hiwaldo.com/toric-multifocal and we will let you know as soon as we do stock multifocal lenses.
How can I cancel my order and subscription I made today? I do not have a prescription
Reply from Waldo Daily Contact Lenses
Please do get in touch with us at hello@hiwaldo.com or by phone Calling from USA: +1-888-297-1269 Hours (Eastern Time): Mon-Fri 3am-5pm, Sat 8am-4pm, closed Sundays. Calling from UK/Europe: +44 20 3627 5833 Hours (UK local time): Mon-Fri 8am-10pm, Sat 1pm-9pm, closed Sundays.
Do you have colored contacts
Reply from Waldo Daily Contact Lenses
Waldo lenses only have clear lenses to correct distance prescriptions, we do not currently have colored lenses but we may look into this in the future.
Do you have multi lenses? Like a bifocal lens?
Reply from Waldo Daily Contact Lenses
Waldo lenses only correct spherical prescriptions at the moment but as we continue to grow, we will be expanding our range of lenses. Your details can be added here https://try.hiwaldo.com/toric-multifocal and we will let you know as soon as we do stock multifocal lenses.
Do they come in monthly contact
Reply from Waldo Daily Contact Lenses
Waldo only has daily disposable lenses because they are more hygienic and greatly reduce the risk of infections and contamination as you have a fresh lens every day. We may look into re-usable lenses in the future but not at the moment.
Do you manufacture contacts for people with astigmatisms?
Reply from Waldo Daily Contact Lenses
Waldo lenses only correct spherical prescriptions at the moment but as we continue to grow, we will be expanding our range of lenses. Your details can be added here https://try.hiwaldo.com/toric-multifocal and we will let you know as soon as we do stock toric lenses.
Where does the material used for the contacts come from and where are they manufactured?
Reply from Waldo Daily Contact Lenses
Waldo lenses are manufactured and produced in Taiwan.
How can you tell which contacts are for left or right wye
Reply from Waldo Daily Contact Lenses
To check which lens is for which eye, I would check against the prescription from your optician. This can also be checked in your account.
Do you make color contact lenses
Reply from Waldo Daily Contact Lenses
Waldo lenses only have clear lenses to correct distance prescriptions, we do not currently have colored lenses but may have them in the future.
Do you have multi focal contact the 30 days ones ?
Reply from Waldo Daily Contact Lenses
Waldo only has daily disposable lenses because they are more hygienic and greatly reduce the risk of infections and contamination as you have a fresh lens every day. We may look into re-usable lenses in the future but not at the moment. Also, Waldo lenses only correct distance prescriptions, your details can be added here https://try.hiwaldo.com/toric-multifocal and we will let you know as soon as we stock multifocal lenses.
How long till I'm charged full amount due?
Reply from Waldo Daily Contact Lenses
When you order your trial lenses the next charge date can be seen at checkout. Once the subscription kicks in the monthly subscription renews every 28 days to ensure your not without lenses. There are also 3, 6 monthly and annual options and the next charge date for these can be found in your account.
Other daily lenses dry my eyes short after I put them on. Will these do the same?
Reply from Waldo Daily Contact Lenses
Waldo lenses are made of Etafilcon A which works well on the eye, how they would feel for you is unique for you and varies from person to person. Which is why Waldo has a free trial so you are able to try the lenses and how they work for you.
How long can you keep them in ?
Reply from Waldo Daily Contact Lenses
This can vary from person to person but normally a whole day, approximately 12-14 hours. Waldo lenses are not for sleeping in.
If I have a astigmatism of -0.75 and a left of be-1.25 will your lenses work for me
Reply from Waldo Daily Contact Lenses
No, if you have astigmatism as you have mentioned above, Waldo lenses would not work for you and you would need toric lenses. Your details can be added here https://try.hiwaldo.com/toric-multifocal and we will let you know as soon as we do stock toric lenses.
Hi! I wanted to try out Waldo lenses. However, while entering details of my eye prescription there is no place to enter my cylindrical power... only allows me to enter sph for left and right eyes. How do I share the exact prescription?
Reply from Waldo Daily Contact Lenses
Waldo lenses only correct spherical prescriptions at the moment but as we continue to grow, we will be expanding our range of lenses. Your details can be added here https://try.hiwaldo.com/toric-multifocal and we will let you know as soon as we do stock toric lenses.
I need a dia of 14.5 of each eye. Yours only says 14.2. Do you have 14.5? As well as 8.7 bc?
Reply from Waldo Daily Contact Lenses
A lot of the parameters of a contact lens are specific to that particular brand of lens, so a slightly different size should not really affect the wear. but occasionally can. This is why Waldo has a free trial.
I usually wear acuvue oasis, will these be about the same?
Reply from Waldo Daily Contact Lenses
Acuvue Oasys lenses are made of silicone, a different material to Waldo lenses which are a hydrogel material so would feel different on the eye.
Is FSA accepted?
Reply from Waldo Daily Contact Lenses
Yes. Simply submit your receipts from your account using MCC5047 on the FSA form to claim.
Can people with astigmatism still use these contacts?
Reply from Waldo Daily Contact Lenses
It depends on how high your astigmatism is. If your astigmatism is low, your optician can compensate for this and give you a spherical prescription, which Waldo is. If it is higher, you would need a toric lens, your details can be added here https://try.hiwaldo.com/toric-multifocal and we will let you know as soon as we do stock toric lenses.
What are your lenses DK value
Reply from Waldo Daily Contact Lenses
Waldo lenses have a Dk value of 25 which allows the eye to get all the oxygen it needs during the day.
Hi my existing contact lens are base curve 8.6. Can I use Waldo lens?
Reply from Waldo Daily Contact Lenses
Waldo lenses have a base curve of 8.5 so should still work well on your eye. It is advised to have a follow up with your optician to check Waldo lenses work well for you.
How do know these are the exact prescription I ordered
Reply from Waldo Daily Contact Lenses
The prescription is written at the end of the Waldo boxes to help check these are the correct prescription you have ordered before opening the box.
These questions have been selected by the company to match what they feel are most relevant for the product and may therefore not reflect all questions that have been raised by the customers.
Please write more characters
Thanks, your question has been submitted.